Returns

Contact us within 7 days from the time you received your order. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund. Please mail your package by a prepaid, insured, trackable method to the address below. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a copy of your original invoice.

 

There are certain situations where only partial refunds are granted: (if applicable)

A book with obvious signs of use.

Any item not in its original condition or is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved your refund will be processed promptly and a credit will automatically be applied to your credit card or original method of payment, or we may send you a check.

 

Late or missing refunds (if applicable)

If you haven’t received a refund in a timely manner, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at larry@downmemlane.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective, damaged or we sent the wrong item due to our error.  If you need to exchange it for the same item please contact us to make arrangements. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Shipping

To return your product, ship to:

Down Memory Lane

1259 Noble Hills Pl

Boone IA USA 50036

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. However, if you are returning an item because of our mistake, your original shipping costs will also be refunded and we will pay your shipping costs to return the item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.